How to Fix the Outlook Inbox Not Updating Problem?

Outlook Inbox Not Updating


MS Outlook can integrate various email accounts from multiple servers. The Cached Exchange mode allows the Exchange mailbox to be accessed by the user even in the event of a weak connection.


However, many users find Outlook inbox not updating. These mailboxes are associated with Exchange. There can be various reasons for this problem. In this article, you’ll go over some of the most common causes behind this problem and what you can do to fix it.


Reasons for Outlook Inbox Not Updating

As mentioned before, various factors can result in this problem. You may find Outlook inbox not updating automatically because of the following reasons:


  • Slow OST file update due to big file size.

  • Corrupt OST file.

  • Interruption in the synchronization process.

  • The user has disabled the Auto-update feature.

  • Outlook is not establishing a connection to the Exchange server.


Resolve Outlook Inbox Not Updating Problem

Like the many causes, there are also many ways to deal with this issue. You can implement the following measures.


1. Clear Offline items from Outlook

The first step you should take is to clear all offline items from MS Outlook. There are many cached data stored in Outlook, due to which you can use Outlook offline. However, you may find Outlook not updating mailbox if the offline items don’t match with the online ones. So you must clear the offline items to fix the problem.

 

  • Right-tap on the folder and choose ‘Properties.’

  • Tap ‘Clear Offline Items’ present in the ‘General’ tab.

  • Now tap the ‘Send/Receive’ tab on the top part of the MS Outlook screen. Then tap the ‘Update’ folder.


2. Clear OST files

All the caches are in the.OST file of MS Outlook. When you delete these files, it can resolve the inbox updating problem.


  • Close Outlook and type ‘Run’ in the search bar.

  • Now input ‘%LOCALAPPDATA%\Microsoft\Outlook\.’

  • A display window of the Outlook folder will open. You must open .OST file by browsing for it.

  • Right-tap on the .OST file and choose ‘Delete.’


3. Enhance the Inbox Refresh Rate

If the refresh rate is very slow, you may find your Outlook inbox not updating from Exchange. Follow the steps below to modify it.


  • Launch Outlook and tap ‘File.’

  • Choose ‘Options’ followed by ‘Advanced.’

  • Hit the ‘Send/Receive’ tab.

  • Go down to the settings to find the group section.

  • Choose the ‘Send/Receive Groups’ dropdown box. 

  • Now, select ‘Send/Receive Groups.’

  • Tap ‘All Accounts.’

  • Tick in the ‘Schedule an Automatic Send/Receive Every _Minutes’ option.

  • Select how often you desire the application to update the folder. When you have made the changes, tap ‘Close.’


4. Repair Outlook Account

Sometimes, Outlook inbox not updating problem arises when MS Outlook does not sync the mails. You can fix it by repairing the Outlook account.


  • Open Outlook and tap ‘File.’

  • Tap ‘Info’ and choose the ‘Account Settings’ option.

  • Select the account you are having a problem with. 

  • Tap ‘Repair.’ 

  • Review the settings of the email account and tap ‘Next.’

  • The repair process will start. 

  • After it completes, tap ‘Change Account.’

  • Review the settings again. Tap ‘Next.’

  • Now, click ‘Close’ followed by ‘Finish.’


Final Words

You don’t need to deal with the Outlook inbox not updating problem now that you know about its fixes. Using them, you’ll be able to find all new emails and messages. If you need more support with handling this issue, connect with expert email customer support services.

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